Privacy Policy

Last updated: March 7, 2026

1. Introduction

Prodact.ai ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect information in the following ways:

  • Account Information: When you register, we collect your name, email address, and organization details.
  • Usage Data: We automatically collect information about how you interact with our services, including pages visited, features used, and session duration.
  • SDK Data: Our SDK processes page content on your website to provide AI assistance. This data is processed in real-time and not permanently stored unless explicitly configured.
  • Knowledge Base Content: Content you upload to train your AI agent is stored securely and used solely for your organization's AI responses.

3. How We Use Your Information

  • To provide, maintain, and improve our services
  • To personalize your experience and deliver relevant AI responses
  • To communicate with you about updates, security alerts, and support
  • To monitor and analyze usage trends and preferences
  • To detect, prevent, and address technical issues or fraud

4. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS) and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this policy. You may request deletion of your data at any time by contacting us.

6. Third-Party Services

We may use third-party services for analytics, payment processing, and AI model providers. These services have their own privacy policies, and we encourage you to review them. We do not sell your personal data to third parties.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing of your data
  • Data portability
  • Withdraw consent at any time

8. Contact Us

If you have questions about this Privacy Policy, please contact us at [email protected].